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Returns and Refunds Policy

Items purchased from Kitchens by Meyer, Inc. online or in-store are eligible for return or exchange within 15 days of date of purchase, under the following terms and conditions:

  • The product must be in new condition and free of any physical damage or abuse.
  • Appliances must be unopened and cannot be returned or exchanged after they have been installed or used.
  • Returns or exchanges will be subject to a 15% in restocking fee and applicable shipping charges.
  • Sales are final for “Open Box” items once accepted at the point of delivery.
  • All return products must be repacked in the original box and packing, in like-new condition, with UPC intact and include all accessories, manuals, and unfilled warranty cards. Incomplete returns will not be accepted.
  • All packaged or bundled purchases, in which there is a set price for multiple items, must be returned in their entirety. Any unreturned bundled items will be charged their individual retail price.
  • The serial number on the product must match the serial number on the box and must be the same serial number we sold or delivered.
  • A 15% restocking fee will apply if the item has been opened. If the item was delivered, a minimum return delivery fee of $99.99 will be applied.
  • No refunds will be issued on labor or delivery charges once the work has been performed.
  • Refunds will be issued after all returned items have physically reached Kitchens by Meyer, Inc. and verified to be complete AND free from physical damage or abuse.
  • Refunds will be made in the same form as the original payment.
  • Standard Kitchens by Meyer, Inc. policies do not apply to purchases paid for by special Financing.
  • Special Order Items, including are final sales and cannot be returned or exchanged.
  • A 25% cancellation fee will apply to Appliances and Special Order items that are cancelled or refused upon delivery.
  • In case of defective product, the local authorized service center should be contacted and allowed to service the product.
  • Due to health concerns, small appliances are not eligible for return or exchange.
  • Kitchens by Meyer, Inc. reserves the right to not accept a return if the product arrives damaged due to missing original or inadequate packaging.

If you received a damaged product, please notify us immediately for assistance.

If you have any questions about our Returns and Refunds Policy, please contact us by phone at 650-968-7866.