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Shipping Policy

Free Local Delivery is available within 20 miles of our stores in our appliance markets on new appliances $499 and up. Product must be in stock in our local distribution center at the time of purchase. These deliveries can be done usually within 1-2 days of your order. Mileage limits apply for free local delivery. Call 650-968-7866 for more information and availability.

Most orders are shipped within 3 business days via FedEx, UPS or comparable carrier. Processing time of your order can vary from 3-14 days depending on product availability, or in some cases up to 4-6 weeks. Orders shipped by ground service average 4-10 business days from date of order to reach their destination. Orders shipped by priority service average 3-7 business days from date of order to reach their destination. Additional charges may apply depending on weight.

We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or federal holidays. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.

We have partnered with delivery companies that specialize in delivering oversized items to ensure your product arrives safely. However, there are still very rare occasions when the appliance may be damaged during transit. IT IS EXTREMELY IMPORTANT YOU INSPECT THE PRODUCT FOR DAMAGES BEFORE THE DRIVER LEAVES. Accepting delivery indicates there is no physical damage. If the product is found defective for any reason other than shipping damage, the repair will be covered per the manufacturer’s warranty. Once the product arrives, we ask that you INSPECT THE PRODUCT. If there is damage to the product, then refuse delivery and ask the driver to return the product to us.